Shipping policy

PRODUCTION AND DELIVERY

Every Body By Highboy item is made to order. Allow 3–7 days for production. Estimated shipping after production: U.S. 3–4 business days; Europe 6–8; Australia 2–14; Japan 4–8; other international destinations 10–20. These are estimates, not guaranteed arrival dates. Orders can ship separately from different fulfillment locations.

U.S. shipping is free. Other destination options and charges appear at checkout. Recipients pay any international customs fees or import taxes.

TRACKING AND MISSING PACKAGES

We email tracking when an order ships. If a package is missing, check tracking, the address, local post office, and nearby delivery locations. If it is still missing, email Orders@bodybyhighboy.com with your order number within 30 days of the estimated delivery date.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact us within 30 days of delivery. Include your order number, a description, and clear photos of the item and its label. For covered issues, we’ll arrange a replacement or refund.

RETURNS AND EXCHANGES

Because items are made to order, we do not accept change-of-mind returns or size or color exchanges. Check product details and the size guide before ordering. This does not affect rights under applicable consumer law. Contact us before sending an item back. We’ll provide the correct return address and instructions.

INCORRECT ADDRESSES AND UNCLAIMED SHIPMENTS

Please check your address at checkout. If a shipment is returned because the address is incorrect or incomplete, or it was not claimed, you are responsible for reshipping costs. Unclaimed items may be donated after 30 days at the fulfillment facility.

CONTACT

For help, email Orders@bodybyhighboy.com with your order number.