Shipping & Returns
Every piece of Body By Highboy gear is made to order. Please check your size and color before placing an order.
Production and delivery
Allow 3–7 days for production before your order ships. Estimated shipping times after production are:
- United States: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other international destinations: 10–20 business days
These are estimates, not guaranteed arrival dates. Production demand, carrier delays, and customs can add time. Orders ship from our fulfillment partners in different locations, depending on the products and destination. Items may arrive separately.
U.S. shipping is free. For other destinations, available shipping options and charges are shown at checkout. International customs fees or import taxes are the recipient’s responsibility.
Tracking and missing packages
We’ll email you a tracking link when your order ships. If it hasn’t arrived, check your tracking, shipping address, local post office, and nearby delivery locations. Still missing? Email Orders@bodybyhighboy.com with your order number. For packages lost in transit, contact us within 30 days of the estimated delivery date.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, misprinted, mislabeled, or different from what you ordered, contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photos of the item and its label. We’ll arrange a return and refund for a mistake we made, and cover any return shipping required.
Returns and exchanges
All items are made to order. We do not accept returns or exchanges for change of mind, fit, size, or color. If we made a mistake — for example, your item arrived damaged, defective, misprinted, mislabeled, or different from what you ordered — contact us within 30 days of delivery with your order number, a description of the issue, and clear photos of the item and its label. We’ll arrange a return and refund and cover any return shipping required for the mistake. This does not affect rights under applicable consumer law.
Return address
Please contact us before sending anything back. The fulfillment address varies by product and location and is included with your shipment or order details. We’ll confirm the correct address and instructions when a return is needed.
Incorrect addresses and unclaimed shipments
Please double-check your address at checkout. If a shipment is returned because the address is incorrect or incomplete, or because it wasn’t claimed, you’re responsible for reshipping costs. Unclaimed items may be donated after 30 days at the fulfillment facility.
Need a hand?
Email Orders@bodybyhighboy.com with your order number and we’ll help you work through it.